Financial Protection for your booking
We have again been granted an annual Air Travel Organisers Licence (ATOL) by the Civil Aviation Authority (CAA). This means we are legally able to book your international flights in conjunction with your ground arrangements. All those offering a package of international flights with accommodation must be in possession of an ATOL. By granting us an ATOL, the CAA provides you with security for monies paid over by you to this Company in the event of this Company’s insolvency. We have had to satisfy the CAA’s strict financial criteria once again to achieve the ATOL, so you can book with us with complete confidence. Our ATOL equals your peace of mind.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
Please click here to view our ATOL licence.
PLEASE NOTE: For clients whose tours are not covered by our ATOL (eg, if they arrange their own flights and there are no domestic flights in their itinerary in larger aircraft) we have organised separate insurance cover with Towergate Chapman Stevens. Each individual client will be issued with a valid certificate confirming their tour cost is covered to a specified amount.
Your NON-ATOL PROTECTION
Reef and Rainforest Tours Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you and in accordance with The Package Travel, Package Tours Regulations 1992, all clients booking with Reef and Rainforest Tours Ltd who are UK residents and not covered by our ATOL licence are nevertheless fully insured in the event of our insolvency for the initial deposit and subsequently the balance of monies paid as detailed in your booking confirmation. The policy will also include repatriation, if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Reef and Rainforest Tours Ltd. This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC. Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked flights with has the appropriate CAA / ATOL licences in place.